FAQ
Frequently Asked Questions (FAQs)
1. What makes Shiny Deals jewellery unique?
Our pieces are carefully curated and rebranded from premium sources to ensure quality, affordability, and style. We focus on minimalist charm jewellery that adds sparkle to your everyday look—without breaking the bank.
2. Are your products real gold or silver?
Shiny Deals offers high-quality fashion jewellery that may include gold/silver plating, stainless steel, or hypoallergenic materials. Product details are listed in each item description.
3. How do I take care of my jewellery?
- Avoid contact with water, perfumes, and chemicals.
- Store in a cool, dry place (preferably in a soft pouch).
- Remove before swimming or exercising.
4. Do you ship across New Zealand?
Yes! We offer nationwide shipping across NZ, with delivery typically within 2–5 business days.
5. How much is shipping?
We offer free shipping on all orders over NZD $50. A small shipping fee applies to orders below this amount.
6. Do you offer international shipping?
Currently, we ship only within New Zealand. Stay tuned—international shipping is coming soon!
7. Can I return or exchange an item?
Yes, returns or exchanges are accepted within 7 days of delivery if the item is unused and in its original packaging. Please contact us before sending anything back.
8. My item arrived damaged. What should I do?
We’re sorry about that! Please email us at [your email] with a photo of the damaged item within 48 hours of delivery.
9. How can I track my order?
You’ll receive a tracking link by email once your order ships so you can follow it in real time.
10. Can I place a bulk or custom order?
Yes! For bulk gifting or custom charm jewellery, please contact us at [your email or contact form link].